Estimates

Our Estimate system involves the following process.

Initial Estimate

A representative from Ubiq IT Solutions will work with you to collect detailed information on the work you are requesting. From there, a detailed estimate will be drawn up that itemizes and totals the estimated cost to you.

Estimate Acceptance

You will presented with a final estimate for you approval. This estimate can be the initial estimate for straight forward requests. You will be asked to sign the Estimate signifying your agreement to the terms of the request. A representative from Ubiq IT Solutions will also sign the document signifying our agreement to complete the work requested.

Implementation

In this phase, Ubiq IT Solutions will be implementing the tasks requested in the Estimate. Ubiq IT Solutions will provide you updates on deadlines and work completed as agreed upon in the Estimate. If it is deemed that the work will take longer than stated in the estimate, all work will stop and an amendment will be created for the estimate.

User Acceptance

Upon completion of the Implementation phase, you will be provided with a User Acceptance document. Here you will state your acceptance of completed tasks, as well as provide any comments and feedback you wish. If you do not accept any portion of the task(s), we will discuss what needs to be done to satisfy these tasks.

Completion

Once you have accepted the work provided, you will be presented with an invoice listing the actual hours and charges spent on the project and a total bill. You will be expected to pay this amount within 30 days of the completion of the project.

Legal:

Client Responsibilities:

This signed document acts as a binding agreement between the client, as defined above, and Ubiq IT Solutions. Signing this document shows that you agree to pay the estimated amount within 30 days of the completion of the work. Failure to pay may result in legal action.

Vendor Responsibilities:

This signed document acts as a binding agreement between Ubiq IT Solutions and the aforementioned client. Signing this document shows that Ubiq IT Solutions agrees to provide the services to the client in the time frame and cost mentioned.
Delivery: The work is considered complete at the time the User Acceptance document is sent to the client.
Failure to meet deadlines: Any failure on the part of Ubiq IT Solutions and/or its representatives to meet any deadline mentioned in this document is subject to a reduction in the total amount owed by the client. Each business day past the deadline(s) results in a 10% reduction in the total amount requested from the client.
Overages: The client may not be billed for any overages or additional hours spent on this project unless there is an attached, signed amendment stating acceptance and providing a new estimate as defined in the Amendments section, below. If Ubiq IT Solutions feels there will be an overage, all work will stop until there is an agreement reached with the client.

Amendments:

Amendments may be made to this agreement at any time. They must be agreed upon and signed by both the client and a representative of Ubiq IT Solutions. Amendments may alter the Summary, Details, and Schedule and Estimate portions of this document. Amendments may not alter the Legal portion of this document.